NHTSA complaint #2140409 (ODI reference 11693851) concerns a 2017 MERCEDES-BENZ C300 and was filed on October 16, 2025. The owner reports the failure occurred on September 17, 2025. The report was geocoded to Virginia based on the filer's self-reported location. The affected component is categorized as electrical system:software, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same MERCEDES-BENZ C300 cohort independently describe similar electrical system:software failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2017 MERCEDES-BENZ C300 shows the complete component-level complaint distribution alongside any active investigations or recalls.