2022 VOLKSWAGEN ATLAS CROSS SPORT — Complaint #2139552
Open-data reference.
NHTSA Complaint about UNKNOWN OR OTHER filed October 14, 2025
NHTSA complaint #2139552 (ODI reference 11693281) concerns a 2022 VOLKSWAGEN ATLAS CROSS SPORT and was filed on October 14, 2025. The owner reports the failure occurred on August 15, 2025. The report was geocoded to Texas based on the filer's self-reported location. The affected component is categorized as unknown or other, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: yes, injuries: 0, fatalities: 0. A complaint that flags a crash, fire, or fatality is escalated on NHTSA's internal review queue and factors more heavily into any Preliminary Evaluation decision on this make and model. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same VOLKSWAGEN ATLAS CROSS SPORT cohort independently describe similar unknown or other failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2022 VOLKSWAGEN ATLAS CROSS SPORT shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
Initially, my Atlas would not auto-start with the key fab. When I returned to my vehicle, the lights flashed, it gave a battery warning, then I was able to start the vehicle. However, several lights on the dashboard cycled through, radio/center console was non-responsive, and I could not get my car to park. Eventually, I had to use the emergency break to park it. We jumped the vehicle and it did start again. However, very shortly thereafter it lit on fire and there were visible flames under the hood. We called the fire department, put the fire out with water and an extinguisher. Then we had the vehicle towed to the dealership. Its been more than 2 months since this incident and no work has been started. Volkswagen corporate sent an engineer out to inspect my car (confirmed by the dealership that they did visit) but still no work has begun. My car is still covered under the original manufacturer warranty. We bought brand new and have owned the vehicle for less than 4 years. VW Custo
Complaint Details
| NHTSA Complaint ID | 2139552 |
| ODI Number | 11693281 |
| Date Filed | October 14, 2025 |
| Failure Date | August 15, 2025 |
| VIN | 1V2HE2CA3NC |
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Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.