2019 TESLA MODEL 3 — Complaint #2138003
Open-data reference.
NHTSA Complaint about ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING:SOFTWARE filed October 9, 2025
NHTSA complaint #2138003 (ODI reference 11692414) concerns a 2019 TESLA MODEL 3 and was filed on October 9, 2025. The owner reports the failure occurred on October 3, 2025. The vehicle had 111,725 miles on the odometer at the time of the incident. The report was geocoded to New Jersey based on the filer's self-reported location. The affected component is categorized as electrical system:adas:autonomous/self driving:software, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: yes, fire: no, injuries: 0, fatalities: 0. A complaint that flags a crash, fire, or fatality is escalated on NHTSA's internal review queue and factors more heavily into any Preliminary Evaluation decision on this make and model. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same TESLA MODEL 3 cohort independently describe similar electrical system:adas:autonomous/self driving:software failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2019 TESLA MODEL 3 shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2019 Tesla Model 3. The contact stated that his wife was driving approximately 30-40 MPH at night with Full Self-Driving(FSD) mode engaged. The contact stated that the driver was exiting the highway to merge onto another highway that would close intermittently. The contact stated that the driver briefly looked at the navigation screen, and the vehicle suddenly crashed into the first highway closure gate, and the windshield shattered. The vehicle then crashed into a second highway closure gate. The contact stated that the Full Self-Driving(FSD) mode failed to operate as needed to prevent the collisions. The driver was able to stop the vehicle by depressing the brake pedal. The vehicle stopped in the middle of the highway, and there was no oncoming traffic. The contact's daughter was occupying the front passenger's side seat during the incident. The driver called 911, and the police officers arrived at the scene. A police report was filed, but the police report numbe
Complaint Details
| NHTSA Complaint ID | 2138003 |
| ODI Number | 11692414 |
| Date Filed | October 9, 2025 |
| Failure Date | October 3, 2025 |
| VIN | 5YJ3E1EB6KF |
Similar ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING:SOFTWARE Complaints for 2019 TESLA MODEL 3
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.