2023 JEEP GRAND CHEROKEE L — Complaint #2137675
Open-data reference.
NHTSA Complaint about STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT filed October 8, 2025
NHTSA complaint #2137675 (ODI reference 11692202) concerns a 2023 JEEP GRAND CHEROKEE L and was filed on October 8, 2025. The owner reports the failure occurred on October 4, 2025. The vehicle had 59,000 miles on the odometer at the time of the incident. The report was geocoded to Alaska based on the filer's self-reported location. The affected component is categorized as structure:body:hatchback/liftgate:support device/strut, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same JEEP GRAND CHEROKEE L cohort independently describe similar structure:body:hatchback/liftgate:support device/strut failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2023 JEEP GRAND CHEROKEE L shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while driving at an undisclosed speed, the infotainment display was frequently powering off and on and failed to display pertinent vehicle safety information; however, the vehicle returned to normal functionality, and the contact continued driving to the destination. Upon the return trip to the residence and loading groceries into the rear of the vehicle, the liftgate started to close independently. The contact made several attempts to trigger the liftgate proximity sensor and pinch protection system to prevent the liftgate from closing; however, the vehicle failed to detect the presence of a person, and the liftgate continued to close. In response, the contact jumped into the rear of the vehicle to escape possible injury from the liftgate closing prematurely. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not
Complaint Details
| NHTSA Complaint ID | 2137675 |
| ODI Number | 11692202 |
| Date Filed | October 8, 2025 |
| Failure Date | October 4, 2025 |
| VIN | 1C4RJKBGXP8 |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.