2025 HYUNDAI SANTA FE — Complaint #2136230
Open-data reference.
NHTSA Complaint about STRUCTURE:BODY:DOOR filed October 3, 2025
NHTSA complaint #2136230 (ODI reference 11691252) concerns a 2025 HYUNDAI SANTA FE and was filed on October 3, 2025. The owner reports the failure occurred on August 17, 2025. The vehicle had 5,000 miles on the odometer at the time of the incident. The report was geocoded to Georgia based on the filer's self-reported location. The affected component is categorized as structure:body:door, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: yes, fire: no, injuries: 2, fatalities: 0. A complaint that flags a crash, fire, or fatality is escalated on NHTSA's internal review queue and factors more heavily into any Preliminary Evaluation decision on this make and model. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same HYUNDAI SANTA FE cohort independently describe similar structure:body:door failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2025 HYUNDAI SANTA FE shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owned a 2025 Hyundai Santa Fe. The contact stated that the driver's front door was making an abnormal creaking sound. The contact stated that while driving, but at a standstill, a 2008 Toyota Camry rear-ended the vehicle. There was significant damage on the driver's side of the vehicle. There were no warning lights illuminated. The alert was making the normal dinging sound for the approaching vehicle. The driver sustained a concussion. The passenger sustained injuries to her hip, back, pelvis, and orthopedic system, and medical attention was provided. The contact's daughter was occupying the passenger-side seat, and the seat belt dislodged near her waist from the outside near the door (the seat belt retractor connected to the vehicle's structure). A police report was filed. There was no fire or airbag deployment. The local dealer was contacted, but the vehicle was not diagnosed or repaired, as they were having mechanical issues at the time. The manufacturer was contacted, b
Complaint Details
| NHTSA Complaint ID | 2136230 |
| ODI Number | 11691252 |
| Date Filed | October 3, 2025 |
| Failure Date | August 17, 2025 |
| VIN | 5NMP5DGL2SH |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.