2018 MITSUBISHI OUTLANDER — Complaint #2135494
Open-data reference.
NHTSA Complaint about STRUCTURE filed October 1, 2025
NHTSA complaint #2135494 (ODI reference 11690762) concerns a 2018 MITSUBISHI OUTLANDER and was filed on October 1, 2025. The owner reports the failure occurred on June 1, 2023. The vehicle had 120,000 miles on the odometer at the time of the incident. The report was geocoded to New Jersey based on the filer's self-reported location. The affected component is categorized as structure, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same MITSUBISHI OUTLANDER cohort independently describe similar structure failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2018 MITSUBISHI OUTLANDER shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2018 Mitsubishi Outlander. The contact stated that after opening the liftgate, while reaching into the trunk, the liftgate fell and hit the contact on the head. The contact had not sustained an injury. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not included in a recall related to the failure. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 25V507000 (STRUCTURE) as a possible cause for failure; however, the VIN was not included in the recall. The manufacturer was notified of the failure. The approximate failure mileage was 120,000.
Complaint Details
| NHTSA Complaint ID | 2135494 |
| ODI Number | 11690762 |
| Date Filed | October 1, 2025 |
| Failure Date | June 1, 2023 |
| VIN | JA4AZ3A30JJ |
Similar STRUCTURE Complaints for 2018 MITSUBISHI OUTLANDER
See attached document for complaint
The contact owns a 2018 Mitsubishi Outlander. The contact had received notification of NHTSA Campaign Number: 25V507000 (Structure); however, the liftgate gas springs had failed and were replaced prio
The contact owns a 2018 Mitsubishi Outlander. The contact stated while driving at an undisclosed speed and turning into a parking area, there was an abnormal snapping sound coming from the vehicle. No
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.