2025 HYUNDAI PALISADE — Complaint #2135228
Open-data reference.
NHTSA Complaint about SUSPENSION:REAR:SHOCK ABSORBER filed September 30, 2025
NHTSA complaint #2135228 (ODI reference 11690580) concerns a 2025 HYUNDAI PALISADE and was filed on September 30, 2025. The owner reports the failure occurred on January 30, 2025. The vehicle had 8,000 miles on the odometer at the time of the incident. The report was geocoded to Indiana based on the filer's self-reported location. The affected component is categorized as suspension:rear:shock absorber, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same HYUNDAI PALISADE cohort independently describe similar suspension:rear:shock absorber failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2025 HYUNDAI PALISADE shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2025 Hyundai Palisade. The contact stated that while hauling a trailer and attempting to accelerate at various speeds, the vehicle was bouncing and the tires lost traction before being able to accelerate as needed. The contact stated that the vehicle failed to raise or lower as the shock absorbers were designed to perform. The vehicle was taken to the dealer but was not diagnosed. The contact called another dealer, Hyundai of Noblesville (17665 Terry Lee Crossing Suite A, Noblesville, IN 46060); who advised the contact to bring the vehicle to be inspected. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure that occurred and filed the case. The failure mileage was approximately 8,000.
Complaint Details
| NHTSA Complaint ID | 2135228 |
| ODI Number | 11690580 |
| Date Filed | September 30, 2025 |
| Failure Date | January 30, 2025 |
| VIN | KM8R44GE3SU |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.