2024 JEEP GRAND CHEROKEE — Complaint #2134396
Open-data reference.
NHTSA Complaint about LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK filed September 26, 2025
NHTSA complaint #2134396 (ODI reference 11690020) concerns a 2024 JEEP GRAND CHEROKEE and was filed on September 26, 2025. The owner reports the failure occurred on September 26, 2025. The vehicle had 14,225 miles on the odometer at the time of the incident. The report was geocoded to Missouri based on the filer's self-reported location. The affected component is categorized as latches/locks/linkages:hatchback/liftgate:lock, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same JEEP GRAND CHEROKEE cohort independently describe similar latches/locks/linkages:hatchback/liftgate:lock failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2024 JEEP GRAND CHEROKEE shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2024 Jeep Grand Cherokee. While the contact's husband was driving 80 MPH, the liftgate independently unlatched. No warning lights were illuminated. The contact's overnight bag flew out of the back of the vehicle. The contact stated that her prescription medications were in the overnight bag. The contact stated that the failure had occurred while her husband was driving in heavy traffic. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 14,225.
Complaint Details
| NHTSA Complaint ID | 2134396 |
| ODI Number | 11690020 |
| Date Filed | September 26, 2025 |
| Failure Date | September 26, 2025 |
| VIN | 1C4RJHEG4R8 |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.