2023 KIA SOUL — Complaint #2133839
Open-data reference.
NHTSA Complaint about VEHICLE SPEED CONTROL:CRUISE CONTROL filed September 25, 2025
NHTSA complaint #2133839 (ODI reference 11689643) concerns a 2023 KIA SOUL and was filed on September 25, 2025. The owner reports the failure occurred on August 27, 2025. The vehicle had 33,000 miles on the odometer at the time of the incident. The report was geocoded to Texas based on the filer's self-reported location. The affected component is categorized as vehicle speed control:cruise control, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same KIA SOUL cohort independently describe similar vehicle speed control:cruise control failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2023 KIA SOUL shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2023 Kia Soul. The contact stated that the battery discharge and Auto START/STOP warning lights were illuminated. The vehicle was included in NHTSA Campaign Number: 23V531000 (Power Train), for which the dealer replaced the electric oil pump controller as the remedy. After the repair, the cruise control was unintendedly activated. The Lane Keep Assist feature was intermittently activated independently. While refueling, the fuel gauge was half full and took approximately 30-40 minutes before quickly displaying a full tank. The dealer was contacted and confirmed that the recall repair was completed; however, the vehicle was not taken back to the dealer to be diagnosed or repaired. The manufacturer was informed of the failure and referred the contact back to the dealer. The failure mileage was approximately 33,000.
Complaint Details
| NHTSA Complaint ID | 2133839 |
| ODI Number | 11689643 |
| Date Filed | September 25, 2025 |
| Failure Date | August 27, 2025 |
| VIN | KNDJ23AU3P7 |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.