2023 TOYOTA HIGHLANDER — Complaint #2132792
Open-data reference.
NHTSA Complaint about STRUCTURE:BODY:BUMPERS filed September 22, 2025
NHTSA complaint #2132792 (ODI reference 11688964) concerns a 2023 TOYOTA HIGHLANDER and was filed on September 22, 2025. The owner reports the failure occurred on September 18, 2025. The report was geocoded to Florida based on the filer's self-reported location. The affected component is categorized as structure:body:bumpers, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same TOYOTA HIGHLANDER cohort independently describe similar structure:body:bumpers failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2023 TOYOTA HIGHLANDER shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
the front bumper assembly has come off our 2023 highlander twice since purchase 2 years ago, the first time the entire bumper was pulled off while on the freeway(terrified my wife) and we had to pull it off and put it in the back on the highlander and bring it to the dealership. Courtesy Toyota of Brandon . This was supposedly fixed with Toyota recall campaign 23TA12 . Approximately one year later we noticed it was coming off once again, this time I tried to push it back myself but was unable to hook it up correctly and brought into the dealership. While they do recognize the vehicle is unsafe , and that there was a recall for this issue , they say it is not covered in the safety recall. I believe this is incorrect, and the Recall either does not properly rectify the issue or this is a new safety concern.
Complaint Details
| NHTSA Complaint ID | 2132792 |
| ODI Number | 11688964 |
| Date Filed | September 22, 2025 |
| Failure Date | September 18, 2025 |
| VIN | 5TDKDRAHXPS |
Similar STRUCTURE:BODY:BUMPERS Complaints for 2023 TOYOTA HIGHLANDER
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.