2018 CHRYSLER PACIFICA — Complaint #2129003
Open-data reference.
NHTSA Complaint about STRUCTURE:BODY:BUMPERS:ACTIVE SHUTTERS/GRILL filed September 10, 2025
NHTSA complaint #2129003 (ODI reference 11686369) concerns a 2018 CHRYSLER PACIFICA and was filed on September 10, 2025. The owner reports the failure occurred on December 1, 2024. The vehicle had 120,000 miles on the odometer at the time of the incident. The report was geocoded to Illinois based on the filer's self-reported location. The affected component is categorized as structure:body:bumpers:active shutters/grill, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same CHRYSLER PACIFICA cohort independently describe similar structure:body:bumpers:active shutters/grill failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2018 CHRYSLER PACIFICA shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2018 Chrysler Pacifica. The contact stated that while driving approximately 30 MPH, the vehicle stalled. The contact had to press the PUSH-to-Start button several times for the vehicle to restart. The contact stated that the lights were out on the gear shifter. The driver was able to shift to park and then continued driving. The vehicle was taken to the local dealer, where it was diagnosed with a corroded wire in the active grill shutter system. The vehicle was repaired, but the failure recurred. The contact replaced the battery. The manufacturer was contacted and referred the contact to the local dealer and also the NHTSA Hotline. The failure mileage was approximately 120,000.
Complaint Details
| NHTSA Complaint ID | 2129003 |
| ODI Number | 11686369 |
| Date Filed | September 10, 2025 |
| Failure Date | December 1, 2024 |
| VIN | 2C4RC1FG3JR |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.