2025 HYUNDAI SANTA FE HYBRID — Complaint #2128540
Open-data reference.
NHTSA Complaint about LANE DEPARTURE: LANE KEEP: AUTOMATIC STEERING filed September 9, 2025
NHTSA complaint #2128540 (ODI reference 11686049) concerns a 2025 HYUNDAI SANTA FE HYBRID and was filed on September 9, 2025. The owner reports the failure occurred on February 15, 2025. The vehicle had 13,000 miles on the odometer at the time of the incident. The report was geocoded to Florida based on the filer's self-reported location. The affected component is categorized as lane departure: lane keep: automatic steering, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same HYUNDAI SANTA FE HYBRID cohort independently describe similar lane departure: lane keep: automatic steering failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2025 HYUNDAI SANTA FE HYBRID shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2025 Hyundai Santa Fe. The contact stated that while his wife was driving at an undisclosed speed, the Forward Attention Warning (FAW) system activated. Shortly afterward, the message "System Shutting Off" was displayed, and the Automatic Emergency Braking System briefly engaged, jerking the vehicle and dramatically reducing its speed of the vehicle but not to a complete stop. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who determined that the vehicle was functioning as designed but informed the contact that his wife's glasses may be interfering with the Forward Attention Warning (FAW) system's eye detection ability to monitor her eyes. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 13,000.
Complaint Details
| NHTSA Complaint ID | 2128540 |
| ODI Number | 11686049 |
| Date Filed | September 9, 2025 |
| Failure Date | February 15, 2025 |
| VIN | 5NMP54G13SH |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.