2023 VOLKSWAGEN ID.4 — Complaint #2128526
Open-data reference.
NHTSA Complaint about VEHICLE SPEED CONTROL:CRUISE CONTROL filed September 9, 2025
NHTSA complaint #2128526 (ODI reference 11686040) concerns a 2023 VOLKSWAGEN ID.4 and was filed on September 9, 2025. The owner reports the failure occurred on June 1, 2025. The vehicle had 14,000 miles on the odometer at the time of the incident. The report was geocoded to Utah based on the filer's self-reported location. The affected component is categorized as vehicle speed control:cruise control, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: yes, fire: no, injuries: 0, fatalities: 0. A complaint that flags a crash, fire, or fatality is escalated on NHTSA's internal review queue and factors more heavily into any Preliminary Evaluation decision on this make and model. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same VOLKSWAGEN ID.4 cohort independently describe similar vehicle speed control:cruise control failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2023 VOLKSWAGEN ID.4 shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2023 Volkswagen ID4. The contact stated that while driving into his driveway at 20 MPH, his jacket brushed against the resume button for the cruise control, and the vehicle launched forward, causing him to crash into the curb on two occasions. While at a car wash, the contact brushed against the resume button, and the vehicle lunged forward, startling the car wash worker. There were no warning lights illuminated. The vehicle was taken to the local dealer, who dismissed his concerns and informed him that the type of failure was not possible. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 14,000.
Complaint Details
| NHTSA Complaint ID | 2128526 |
| ODI Number | 11686040 |
| Date Filed | September 9, 2025 |
| Failure Date | June 1, 2025 |
| VIN | 1V2DNPE88PC |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.