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2023 LEXUS NX — Complaint #2127183

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NHTSA Complaint about LATCHES/LOCKS/LINKAGES:DOORS:LATCH:EMERGENCY MECHANICAL RELEASE filed September 4, 2025

NHTSA complaint #2127183 (ODI reference 11685144) concerns a 2023 LEXUS NX and was filed on September 4, 2025. The owner reports the failure occurred on August 31, 2025. The report was geocoded to Nevada based on the filer's self-reported location. The affected component is categorized as latches/locks/linkages:doors:latch:emergency mechanical release, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same LEXUS NX cohort independently describe similar latches/locks/linkages:doors:latch:emergency mechanical release failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2023 LEXUS NX shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2023 LEXUS NX
Component
LATCHES/LOCKS/LINKAGES:DOORS:LATCH:EMERGENCY MECHANICAL RELEASE
State
Nevada

Complaint Description

On [XXX] my Lexus would not start properly and then I heard noises which were associated with the battery closing down. This included locking all the doors. I was trapped in the car for 50-60 minutes until a repair person unlocked the door. This is a safety issue because the temperature where I live (las Vegas) is over 100 degrees months of the year. According to other Lexus owners, mine was a somewhat common experience. Some people have had the battery fail while driving. A recall to fix the problem is needed. When I contacted both corporate Lexus and my dealer they played dumb and told me to drive the car more often, but no one could specify how much that would be. Purchased in February, 2023 the vehicle has over 25,000 miles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Complaint Details

NHTSA Complaint ID 2127183
ODI Number 11685144
Date Filed September 4, 2025
Failure Date August 31, 2025
VIN 2T2HKCEZ8PC

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.