2023 KIA SORENTO — Complaint #2124584
Open-data reference.
NHTSA Complaint about SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR filed August 27, 2025
NHTSA complaint #2124584 (ODI reference 11683411) concerns a 2023 KIA SORENTO and was filed on August 27, 2025. The owner reports the failure occurred on June 27, 2025. The vehicle had 12,000 miles on the odometer at the time of the incident. The report was geocoded to Illinois based on the filer's self-reported location. The affected component is categorized as service brakes, hydraulic:foundation components:disc:rotor, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same KIA SORENTO cohort independently describe similar service brakes, hydraulic:foundation components:disc:rotor failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2023 KIA SORENTO shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2023 Kia Sorento. The contact stated that while driving 55 MPH or higher, the vehicle was vibrating abnormally. The contact stated that while depressing the brake pedal, the brakes seized with an abnormal sound coming from the brakes. The vehicle was taken to the dealer, and the contact was informed that the vehicle was included in an undisclosed recall related to rotors, and the rotors were replaced under the recall. However, approximately 2 months after the repair, the failure reoccurred. The vehicle was returned to the dealer, and the contact was informed that the rotors had failed again and needed to be resurfaced. The dealer started to resurface the rotors, but the contact decided to stop the process. The contact researched and determined that rotors needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was approximately 12,000.
Complaint Details
| NHTSA Complaint ID | 2124584 |
| ODI Number | 11683411 |
| Date Filed | August 27, 2025 |
| Failure Date | June 27, 2025 |
| VIN | 5XYRKDLF6PG |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.