2014 VOLKSWAGEN EOS — Complaint #2123186
Open-data reference.
NHTSA Complaint about ELECTRICAL SYSTEM:SEAT HEATER:WIRING HARNESS filed August 22, 2025
NHTSA complaint #2123186 (ODI reference 11682476) concerns a 2014 VOLKSWAGEN EOS and was filed on August 22, 2025. The owner reports the failure occurred on February 21, 2025. The vehicle had 80,000 miles on the odometer at the time of the incident. The report was geocoded to Illinois based on the filer's self-reported location. The affected component is categorized as electrical system:seat heater:wiring harness, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 1, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same VOLKSWAGEN EOS cohort independently describe similar electrical system:seat heater:wiring harness failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2014 VOLKSWAGEN EOS shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2014 Volkswagen EOS. The contact stated that while operating, a burning odor was present inside the cabin of the vehicle. Later, while operating the vehicle, the front driver's side seat became extremely hot, causing the driver's back and legs to become burned. The contact indicated that the burn injuries would later require medical treatment. The contact indicated that the sweater worn was also charred, and a small burn hole was present in the sweater. The contact discovered a burn hole and exposed heater filament on the back section of the front driver's seat and a burnt section on the seat cushion of the driver's seat. The vehicle was taken to the local dealer, who determined that the seat temperature had reached 163 degrees while the seat heater was activated. The contact was advised that the seat needed to be replaced. The manufacturer was notified of the failure and authorized to have the back section of the seat replaced. The back section of the seat was repla
Complaint Details
| NHTSA Complaint ID | 2123186 |
| ODI Number | 11682476 |
| Date Filed | August 22, 2025 |
| Failure Date | February 21, 2025 |
| VIN | WVWBW8AH4EV |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.