2025 TOYOTA COROLLA HATCHBACK — Complaint #2122398
Open-data reference.
NHTSA Complaint about EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI filed August 20, 2025
NHTSA complaint #2122398 (ODI reference 11681916) concerns a 2025 TOYOTA COROLLA HATCHBACK and was filed on August 20, 2025. The owner reports the failure occurred on August 29, 2024. The report was geocoded to Florida based on the filer's self-reported location. The affected component is categorized as equipment:electrical:infotainment:bluetooth/wifi, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same TOYOTA COROLLA HATCHBACK cohort independently describe similar equipment:electrical:infotainment:bluetooth/wifi failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2025 TOYOTA COROLLA HATCHBACK shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2025 Toyota Corolla Hatchback. The contact stated that upon starting the vehicle, the information screen froze. The contact stated that, occasionally, a black screen was displayed. In addition, the navigation system and other touch icons on the screen failed to function as designed. No warning lights were illuminated. The vehicle was taken to the dealer, where it was determined that the Bluetooth system had failed to connect automatically as intended. The dealer replaced an unknown module; however, the failure persisted. The vehicle was taken to the dealer; however, no cause for the failure was found. The vehicle was not repaired after the most recent failure. The contact stated that the failure had occurred since the vehicle was purchased and became progressively worse. The manufacturer was not notified of the failure. The failure mileage was unknown.
Complaint Details
| NHTSA Complaint ID | 2122398 |
| ODI Number | 11681916 |
| Date Filed | August 20, 2025 |
| Failure Date | August 29, 2024 |
| VIN | JTNC4MBE3S3 |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.