2019 CHEVROLET TRAX — Complaint #2122364
Open-data reference.
NHTSA Complaint about VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR:RESISTOR/SPEED CONTROL filed August 20, 2025
NHTSA complaint #2122364 (ODI reference 11681890) concerns a 2019 CHEVROLET TRAX and was filed on August 20, 2025. The owner reports the failure occurred on August 13, 2025. The vehicle had 71,200 miles on the odometer at the time of the incident. The report was geocoded to New York based on the filer's self-reported location. The affected component is categorized as visibility:defroster/defogger/hvac system:fan/motor:resistor/speed control, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same CHEVROLET TRAX cohort independently describe similar visibility:defroster/defogger/hvac system:fan/motor:resistor/speed control failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2019 CHEVROLET TRAX shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2019 Chevrolet Trax. The contact smelled an abnormal burning odor and became aware that the A/C unit failed to operate past level 4. The vehicle was taken to an independent mechanic, who diagnosed that the connector for the A/C unit had failed and needed to be replaced. The independent mechanic became aware that the wire for the A/C unit was burned, causing the A/C unit to malfunction. The A/C resistor, connector, and A/C blower motor were replaced. The contact stated that the resistor and connector had been burned 3 times and needed to be replaced again. The failure persisted, and the A/C unit continued releasing the burning odor. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the dealer for assistance. The failure mileage was 71,200.
Complaint Details
| NHTSA Complaint ID | 2122364 |
| ODI Number | 11681890 |
| Date Filed | August 20, 2025 |
| Failure Date | August 13, 2025 |
| VIN | 3GNCJPSB5KL |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.