2016 DODGE GRAND CARAVAN — Complaint #2121647
Open-data reference.
NHTSA Complaint about SEATS:FRONT ASSEMBLY:HEAD RESTRAINT filed August 18, 2025
NHTSA complaint #2121647 (ODI reference 11681390) concerns a 2016 DODGE GRAND CARAVAN and was filed on August 18, 2025. The owner reports the failure occurred on August 18, 2025. The vehicle had 95,108 miles on the odometer at the time of the incident. The report was geocoded to Utah based on the filer's self-reported location. The affected component is categorized as seats:front assembly:head restraint, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 1, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same DODGE GRAND CARAVAN cohort independently describe similar seats:front assembly:head restraint failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2016 DODGE GRAND CARAVAN shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2016 Dodge Grand Caravan. The contact stated that while driving at 30 MPH, the front driver-side seat headrest deployed. The contact heard an abnormal sound before the headset deployed. No warning lights illuminated. The contact drove to the residence. The contact inspected the headrest and noticed it had been pushed forward. The contact was able to push the headrest. The contact suffered minor injuries to the back of the head near the neck. The contact stated that the neck will feel stiff once in a while. The vehicle was not diagnosed or repaired. Upon further investigation, the contact found that other consumers had complained about a metal pin or plastic pin that detached from the head restraint. The manufacturer was not made aware of the failure. The approximate failure mileage was 95,108.
Complaint Details
| NHTSA Complaint ID | 2121647 |
| ODI Number | 11681390 |
| Date Filed | August 18, 2025 |
| Failure Date | August 18, 2025 |
| VIN | 2C4RDGEG6GR |
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Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.