2019 JEEP CHEROKEE — Complaint #2120974
Open-data reference.
NHTSA Complaint about SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS filed August 15, 2025
NHTSA complaint #2120974 (ODI reference 11680944) concerns a 2019 JEEP CHEROKEE and was filed on August 15, 2025. The owner reports the failure occurred on May 15, 2025. The report was geocoded to Massachusetts based on the filer's self-reported location. The affected component is categorized as service brakes, hydraulic:foundation components:disc:pads, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same JEEP CHEROKEE cohort independently describe similar service brakes, hydraulic:foundation components:disc:pads failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2019 JEEP CHEROKEE shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2019 Jeep Cherokee. The contact stated that while his wife was driving at an undisclosed speed, the message "4WD Unavailable - Service Soon" was displayed with the 4WD icon illuminated intermittently for three months. The contact that while driving at 15-25 MPH, and there was a slight grinding sound coming from the rear of the vehicle. The vehicle was taken to an independent mechanic to be diagnosed, and the contact was informed that the brake pads and rotors needed to be replaced, and the PTU needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
Complaint Details
| NHTSA Complaint ID | 2120974 |
| ODI Number | 11680944 |
| Date Filed | August 15, 2025 |
| Failure Date | May 15, 2025 |
| VIN | 1C4PJMDX3KD |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.