2023 TOYOTA SIENNA HYBRID — Complaint #2120521
Open-data reference.
NHTSA Complaint about ELECTRICAL SYSTEM:INSTRUMENT PANEL:FUEL GAUGE filed August 14, 2025
NHTSA complaint #2120521 (ODI reference 11680632) concerns a 2023 TOYOTA SIENNA HYBRID and was filed on August 14, 2025. The owner reports the failure occurred on July 4, 2025. The report was geocoded to Arizona based on the filer's self-reported location. The affected component is categorized as electrical system:instrument panel:fuel gauge, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same TOYOTA SIENNA HYBRID cohort independently describe similar electrical system:instrument panel:fuel gauge failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2023 TOYOTA SIENNA HYBRID shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2023 Toyota Sienna. The contact stated that while driving, the fuel gauge indicated there was 121 miles of fuel available. The contact stated that within twenty miles, the fuel gauge indicated that the fuel tank was empty. The contact stated that when the gauge indicated 170 miles available, the fuel usage decreased quickly. In addition, the contact stated that the failure had occurred several times. The contact stated that the vehicle was purchased and modified for transporting the contactâs disabled son. The Freedom Motor company provided the modification requests. The contact stated that the vehicle was taken to the modification company several times, however no assistance was provided. The contact was advised to always keep the fuel tank full. The contact stated that it was very hot and dangerous to be driving a vehicle and running out of fuel while transporting her disabled son. The manufacturer was not made aware of the failure. The failure mileage was unknow
Complaint Details
| NHTSA Complaint ID | 2120521 |
| ODI Number | 11680632 |
| Date Filed | August 14, 2025 |
| Failure Date | July 4, 2025 |
| VIN | 5TDKRKEC5PS |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.