2016 FORD EXPLORER — Complaint #2120437
Open-data reference.
NHTSA Complaint about VISIBILITY:POWER WINDOW DEVICES AND CONTROLS filed August 14, 2025
NHTSA complaint #2120437 (ODI reference 11680570) concerns a 2016 FORD EXPLORER and was filed on August 14, 2025. The owner reports the failure occurred on January 24, 2024. The vehicle had 86,800 miles on the odometer at the time of the incident. The report was geocoded to North Carolina based on the filer's self-reported location. The affected component is categorized as visibility:power window devices and controls, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD EXPLORER cohort independently describe similar visibility:power window devices and controls failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2016 FORD EXPLORER shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). The contact stated that water was leaking onto the passengerâs side floorboard and passengerâs side door, causing an electrical short with the windows. The contact stated that the window was stuck. The contact left the windows opened to air out the vehicle. The contact used duct tape to secure the structure. There were no warning lights illuminated. The local dealer was contacted and confirmed that parts were not yet available. The contact was added to a waiting list. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 86,800.
Complaint Details
| NHTSA Complaint ID | 2120437 |
| ODI Number | 11680570 |
| Date Filed | August 14, 2025 |
| Failure Date | January 24, 2024 |
| VIN | 1FM5K7D8XGG |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.