2023 RAM 1500 — Complaint #2120121
Open-data reference.
NHTSA Complaint about LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH filed August 13, 2025
NHTSA complaint #2120121 (ODI reference 11680354) concerns a 2023 RAM 1500 and was filed on August 13, 2025. The owner reports the failure occurred on July 30, 2025. The vehicle had 22,550 miles on the odometer at the time of the incident. The report was geocoded to New York based on the filer's self-reported location. The affected component is categorized as latches/locks/linkages:tailgate:latch, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same RAM 1500 cohort independently describe similar latches/locks/linkages:tailgate:latch failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2023 RAM 1500 shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2023 Ram 1500. The contact stated that while driving at an undisclosed speed and towing a trailer, there was an abnormally loud sound coming from the vehicle. The contact drove the vehicle to the shoulder of the road and inspected the vehicle. While inspecting the vehicle, the contact became aware that the tailgate had independently unlatched. The contact stated that the tailgate had fallen onto the crank. The contact stated that there were damages to the tailgate and the paint due to the failure. The vehicle was taken to the dealer; however, the contact was informed that the repair was not covered under recall or special programs. The manufacturer was made aware of the failure, and a case was filed. The contact referenced an unknown recall; however, the VIN was not under recall. The failure mileage was approximately 22,550.
Complaint Details
| NHTSA Complaint ID | 2120121 |
| ODI Number | 11680354 |
| Date Filed | August 13, 2025 |
| Failure Date | July 30, 2025 |
| VIN | 1C6SRFFT4PN |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.