2014 JEEP CHEROKEE — Complaint #2120116
Open-data reference.
NHTSA Complaint about VISIBILITY:WINDSHIELD WIPER/WASHER filed August 13, 2025
NHTSA complaint #2120116 (ODI reference 11680351) concerns a 2014 JEEP CHEROKEE and was filed on August 13, 2025. The owner reports the failure occurred on August 13, 2025. The vehicle had 46,000 miles on the odometer at the time of the incident. The report was geocoded to Florida based on the filer's self-reported location. The affected component is categorized as visibility:windshield wiper/washer, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same JEEP CHEROKEE cohort independently describe similar visibility:windshield wiper/washer failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2014 JEEP CHEROKEE shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle failed to shift into gear properly with the check engine warning light illuminated. The contact also stated that the vehicle jerked while the accelerator was depressed, and the vehicle lunged forward while depressing the brake pedal. The contact also stated that the windshield wipers were inoperable and failed to function while activating the windshield wipers. The contact also stated that the rearview camera inadvertently activated while driving at undisclosed speeds, and the instrument panel failed to function properly. The vehicle was taken to the dealer was where it was diagnosed and determined that the transmission control module and windshield wiper motor needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 46,000.
Complaint Details
| NHTSA Complaint ID | 2120116 |
| ODI Number | 11680351 |
| Date Filed | August 13, 2025 |
| Failure Date | August 13, 2025 |
| VIN | 1C4PJLCB3EW |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.