2017 FORD ESCAPE — Complaint #2118300
Open-data reference.
NHTSA Complaint about EQUIPMENT:APPLIANCE:AIR CONDITIONER filed August 7, 2025
NHTSA complaint #2118300 (ODI reference 11679155) concerns a 2017 FORD ESCAPE and was filed on August 7, 2025. The owner reports the failure occurred on August 6, 2025. The vehicle had 137,300 miles on the odometer at the time of the incident. The report was geocoded to Kentucky based on the filer's self-reported location. The affected component is categorized as equipment:appliance:air conditioner, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD ESCAPE cohort independently describe similar equipment:appliance:air conditioner failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2017 FORD ESCAPE shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2017 Ford Escape. The contact stated that while stopped at a red traffic light, the contact noticed an abnormal sound coming from the front end of the vehicle, and there was an abnormal odor inside the cabin. Additionally, the contact stated that the A/C system and heating system became inoperable. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not included in a recall. The manufacturer was notified of the failure. The failure mileage was approximately 137,300.
Complaint Details
| NHTSA Complaint ID | 2118300 |
| ODI Number | 11679155 |
| Date Filed | August 7, 2025 |
| Failure Date | August 6, 2025 |
| VIN | 1FMCU9GD8HU |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.