2020 HONDA CIVIC — Complaint #2116297
Open-data reference.
NHTSA Complaint about VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:CONDENSOR/EVAPORATOR filed August 1, 2025
NHTSA complaint #2116297 (ODI reference 11677784) concerns a 2020 HONDA CIVIC and was filed on August 1, 2025. The owner reports the failure occurred on July 28, 2025. The vehicle had 58,000 miles on the odometer at the time of the incident. The report was geocoded to Ohio based on the filer's self-reported location. The affected component is categorized as visibility:defroster/defogger/hvac system:condensor/evaporator, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same HONDA CIVIC cohort independently describe similar visibility:defroster/defogger/hvac system:condensor/evaporator failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2020 HONDA CIVIC shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2020 Honda Civic. The contact stated while driving 40 MPH, the air conditioner was blowing out hot air, and there was steam coming out of the passenger's side air conditioner vents. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where freon was added to the air conditioner system service port, and the contact was informed that there was no leak. The contact stated that the failure recurred a month later. The vehicle was then taken to the dealer, where it diagnosed that the air conditioner condenser had failed and needed to be replaced. The contact stated that the vehicle was repaired twice and was currently in the process of being repaired a third time. The contact related the failure to Technical Service Bulletin Number: 19-091(Warranty Extension: 2016-21 Civic A/C Condenser). The manufacturer was notified of the failure, and informed the contact that the failure would be recorded. The failure mileage was approximately 58,
Complaint Details
| NHTSA Complaint ID | 2116297 |
| ODI Number | 11677784 |
| Date Filed | August 1, 2025 |
| Failure Date | July 28, 2025 |
| VIN | 19XFC1F38LE |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.