2024 GMC SIERRA 1500 — Complaint #2115389
Open-data reference.
NHTSA Complaint about STEERING:RACK AND PINION filed July 30, 2025
NHTSA complaint #2115389 (ODI reference 11677149) concerns a 2024 GMC SIERRA 1500 and was filed on July 30, 2025. The owner reports the failure occurred on July 21, 2025. The vehicle had 5,754 miles on the odometer at the time of the incident. The report was geocoded to Florida based on the filer's self-reported location. The affected component is categorized as steering:rack and pinion, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same GMC SIERRA 1500 cohort independently describe similar steering:rack and pinion failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2024 GMC SIERRA 1500 shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2024 GMC Sierra 1500. The contact stated that while idling in the driveway, the steering wheel became inoperable. Additionally, the contact stated that after parking the vehicle, the vehicle failed to start. There was no warning light illuminated. The vehicle was towed to the local dealer, where it was diagnosed that the power steering control module(PSCM) needed to be replaced and reprogrammed. The vehicle was repaired, but the failure recurred while driving away from the dealer. The contact stated that the steering assist warning light was illuminated, and the message "Stop Driving" was displayed. The vehicle was taken back to the same dealer, where it was determined that the steering rack and pinion needed to be replaced; however, the parts were on backorder. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 5,754.
Complaint Details
| NHTSA Complaint ID | 2115389 |
| ODI Number | 11677149 |
| Date Filed | July 30, 2025 |
| Failure Date | July 21, 2025 |
| VIN | 3GTUUGEL3RG |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.