2017 MERCEDES-BENZ SPRINTER 2500 — Complaint #2115075
Open-data reference.
NHTSA Complaint about ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR filed July 29, 2025
NHTSA complaint #2115075 (ODI reference 11676933) concerns a 2017 MERCEDES-BENZ SPRINTER 2500 and was filed on July 29, 2025. The owner reports the failure occurred on May 29, 2025. The vehicle had 73,000 miles on the odometer at the time of the incident. The report was geocoded to Tennessee based on the filer's self-reported location. The affected component is categorized as engine and engine cooling:exhaust system:emission control:catalytic convertor, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same MERCEDES-BENZ SPRINTER 2500 cohort independently describe similar engine and engine cooling:exhaust system:emission control:catalytic convertor failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2017 MERCEDES-BENZ SPRINTER 2500 shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2017 Mercedes-Benz Sprinter 2500. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with a failed knock sensor, debris in the EGR valve, insufficient Selective Catalytic Reduction(SCR), and low DEF. The contact was informed that the knock sensor and the SCR converter needed to be replaced, and the EGR valve needed to be cleaned. The vehicle ws not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 73,000.
Complaint Details
| NHTSA Complaint ID | 2115075 |
| ODI Number | 11676933 |
| Date Filed | July 29, 2025 |
| Failure Date | May 29, 2025 |
| VIN | WD4FE7CD9HP |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.