2018 LEXUS RX — Complaint #2112510
Open-data reference.
NHTSA Complaint about STRUCTURE:BODY:DOOR:HANDLE:INTERIOR filed July 21, 2025
NHTSA complaint #2112510 (ODI reference 11675180) concerns a 2018 LEXUS RX and was filed on July 21, 2025. The owner reports the failure occurred on July 5, 2025. The report was geocoded to New York based on the filer's self-reported location. The affected component is categorized as structure:body:door:handle:interior, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same LEXUS RX cohort independently describe similar structure:body:door:handle:interior failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2018 LEXUS RX shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
On our 2018 Lexus RX 350 L, the left front interior door handle broke and we had to roll the window down and open the door from the outside. I learned that there was a recall - Lexus Special Service Campaign 20LC02 but our Lexus VIN was not listed. Our Lexus Model/year was manufactured in 05/18 and that was within the production period of the recall, April 2015 to September 2018. I believe that Lexus not including our suv's VIN in the recall was an oversight. As a result, I reached out to Smithown Lexus in NY and they did not honor the recall and wanted $219 + tax just diagnose the problem. I also called Lexus Guest Experience Center at 1-800-255-3987 and thety also did not honor the recall. Since, I purchased and installed the door handle. Is there a way I can get get reimbursed for parts and labor of $450?
Complaint Details
| NHTSA Complaint ID | 2112510 |
| ODI Number | 11675180 |
| Date Filed | July 21, 2025 |
| Failure Date | July 5, 2025 |
| VIN | JTJDZKCA4J2 |
Similar STRUCTURE:BODY:DOOR:HANDLE:INTERIOR Complaints for 2018 LEXUS RX
The contact owns a 2018 Lexus RX 350. The contact stated that upon arriving to the residence and parking the vehicle, the front driverâs side door failed to open while pulling on the interior door h
The driver side indoor door handle no longer works. Despite my model being part of the special service campaign 20LC02, dealer says that my VIN number is not covered despite it being the exact problem
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.