2025 FORD EXPLORER — Complaint #2108713
Open-data reference.
NHTSA Complaint about LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK filed July 10, 2025
NHTSA complaint #2108713 (ODI reference 11672566) concerns a 2025 FORD EXPLORER and was filed on July 10, 2025. The owner reports the failure occurred on June 3, 2025. The vehicle had 1,200 miles on the odometer at the time of the incident. The report was geocoded to Indiana based on the filer's self-reported location. The affected component is categorized as latches/locks/linkages:hatchback/liftgate:lock, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD EXPLORER cohort independently describe similar latches/locks/linkages:hatchback/liftgate:lock failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2025 FORD EXPLORER shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2025 Ford Explorer. The contact stated while driving approximately 1 MPH and pulling into the garage, the liftgate opened unintendedly, scraping the garage door. The contact worked on the vehicle and temporarily repaired the liftgate. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was informed of the failure and confirmed that the VIN was not under recall. The manufacturer opened a case due to the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 1,200.
Complaint Details
| NHTSA Complaint ID | 2108713 |
| ODI Number | 11672566 |
| Date Filed | July 10, 2025 |
| Failure Date | June 3, 2025 |
| VIN | 1FMUK8DH9SG |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.