2026 data Public-data reference. official source

2017 MAZDA CX-5 — Complaint #2108207

Open-data reference.

NHTSA Complaint about EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM) filed July 9, 2025

NHTSA complaint #2108207 (ODI reference 11672205) concerns a 2017 MAZDA CX-5 and was filed on July 9, 2025. The owner reports the failure occurred on July 9, 2025. The vehicle had 50,000 miles on the odometer at the time of the incident. The report was geocoded to Missouri based on the filer's self-reported location. The affected component is categorized as equipment:electrical:navigational system(global positioning system), one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same MAZDA CX-5 cohort independently describe similar equipment:electrical:navigational system(global positioning system) failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2017 MAZDA CX-5 shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2017 MAZDA CX-5
Component
EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
State
Missouri
Mileage
50,000 mi

Complaint Description

The contact owns a 2017 Mazda CX-5. The contact stated that the navigation was system rebooting and not connecting with the satellite. There were no warning lights illuminated. The vehicle was taken to the local dealer where the Firmware was updated. The vehicle was repaired, but another failure occurred. The contact stated that the navigation system was inoperable. There was a compass symbol being displayed. The mechanic informed the contact that the navigation sim card chip needed to be replaced. The manufacturer was contacted and opened a case, but no additional assistance was provided. The failure mileage was approximately 50,000.

Complaint Details

NHTSA Complaint ID 2108207
ODI Number 11672205
Date Filed July 9, 2025
Failure Date July 9, 2025
VIN JM3KFBDL7H0

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.