2023 FORD ESCAPE — Complaint #2104094
Open-data reference.
NHTSA Complaint about LANE DEPARTURE: LANE KEEP: STEERING ASSIST filed June 26, 2025
NHTSA complaint #2104094 (ODI reference 11669387) concerns a 2023 FORD ESCAPE and was filed on June 26, 2025. The owner reports the failure occurred on September 26, 2024. The vehicle had 98,000 miles on the odometer at the time of the incident. The report was geocoded to District of Columbia based on the filer's self-reported location. The affected component is categorized as lane departure: lane keep: steering assist, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD ESCAPE cohort independently describe similar lane departure: lane keep: steering assist failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2023 FORD ESCAPE shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2023 Ford Escape. The contact stated while driving at various speeds with the Adaptive Cruise Control Mode engaged, the vehicle failed to respond as needed after another vehicle pulled in front of the vehicle. The contact stated that the vehicle jerked and decelerated, and then revved up and accelerated unintendedly until the vehicle was within proximity of the other vehicle. Additionally, the contact stated that the Lane Keep Assist failed to keep the vehicle within the intended lane while driving, and the vehicle veered to the left unintendedly while the Lane Keep Assist was engaged. The vehicle was taken to the dealer to be diagnosed, but the cause of the failure could not be determined. Additionally, the dealer informed the contact that the vehicle was previously repaired under NHTSA Campaign Number: 24V440000 (Forward Collision Avoidance), which the contact related to the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure.
Complaint Details
| NHTSA Complaint ID | 2104094 |
| ODI Number | 11669387 |
| Date Filed | June 26, 2025 |
| Failure Date | September 26, 2024 |
| VIN | 1FMCU9PA6PU |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.