2020 FORD EXPLORER — Complaint #2103725
Open-data reference.
NHTSA Complaint about STRUCTURE:BODY:HOOD filed June 25, 2025
NHTSA complaint #2103725 (ODI reference 11669117) concerns a 2020 FORD EXPLORER and was filed on June 25, 2025. The owner reports the failure occurred on March 25, 2025. The vehicle had 68,000 miles on the odometer at the time of the incident. The report was geocoded to North Carolina based on the filer's self-reported location. The affected component is categorized as structure:body:hood, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD EXPLORER cohort independently describe similar structure:body:hood failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2020 FORD EXPLORER shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2020 Ford Explorer. The contact stated while driving at an undisclosed speed, the driver's side front end of the hood was lower than normal. The vehicle was taken to the dealer, where it was confirmed that the failure was not due to a collision because all the bolts were in place. The dealer determined that the driver's side hood adjuster was missing, and the dealer installed a new hood adjuster on the driver's side of the vehicle; however, the hood remained unleveled. The contact stated that the passenger's side front end of the hood was in contact with the fender while there was a quarter inch gap between the driver's side front end of the hood and the trim. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 68,000.
Complaint Details
| NHTSA Complaint ID | 2103725 |
| ODI Number | 11669117 |
| Date Filed | June 25, 2025 |
| Failure Date | March 25, 2025 |
| VIN | 1FMSK7FH9LG |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.