2020 JEEP GRAND CHEROKEE — Complaint #2103339
Open-data reference.
NHTSA Complaint about STRUCTURE:INTERIOR PANELS:DASHBOARD filed June 24, 2025
NHTSA complaint #2103339 (ODI reference 11668854) concerns a 2020 JEEP GRAND CHEROKEE and was filed on June 24, 2025. The owner reports the failure occurred on July 1, 2022. The vehicle had 50,000 miles on the odometer at the time of the incident. The report was geocoded to Texas based on the filer's self-reported location. The affected component is categorized as structure:interior panels:dashboard, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same JEEP GRAND CHEROKEE cohort independently describe similar structure:interior panels:dashboard failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2020 JEEP GRAND CHEROKEE shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2020 Jeep Grand Cherokee. The contact stated that the leather on the dashboard had started to peel and separate from the dashboard. The contact stated that the A/C vents were the only parts holding the leather intact; however, the leather could be removed if it was touched. The contact stated that the failure had caused a distraction while driving. The vehicle was taken to a dealer who referred the contact to the manufacturer. The manufacturer was notified of the failure and acknowledged that the failure was a known defect; however, there was no recall or extended warranty for the failure. The vehicle was not repaired. The failure mileage was approximately 50,000.
Complaint Details
| NHTSA Complaint ID | 2103339 |
| ODI Number | 11668854 |
| Date Filed | June 24, 2025 |
| Failure Date | July 1, 2022 |
| VIN | 1C4RJFJT0LC |
Similar STRUCTURE:INTERIOR PANELS:DASHBOARD Complaints for 2020 JEEP GRAND CHEROKEE
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.