2024 TOYOTA SIENNA HYBRID — Complaint #2101949
Open-data reference.
NHTSA Complaint about STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT filed June 19, 2025
NHTSA complaint #2101949 (ODI reference 11667874) concerns a 2024 TOYOTA SIENNA HYBRID and was filed on June 19, 2025. The owner reports the failure occurred on June 16, 2025. The report was geocoded to California based on the filer's self-reported location. The affected component is categorized as structure:body:hatchback/liftgate:support device/strut, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same TOYOTA SIENNA HYBRID cohort independently describe similar structure:body:hatchback/liftgate:support device/strut failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2024 TOYOTA SIENNA HYBRID shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The lift gate strut bent when I tried to close the rear door, then when I tried to open the door to see what the issue was, the strut exploded. The parts went flying and almost hit me in the face, I could feel the air on my cheek as it blew past me. The spring and metal parts inside the strut shot all the way across my cul de sac, and the noise it created sounded like a gunshot. My neighbors came out of their houses to see what happened because it was so loud. We have an appointment at the dealer tomorrow to get it looked at. If I was standing any closer the spring would have hit me in the face; my children luckily were in the car already, if it happened a minute earlier it could have hit them. I noticed after the fact that the gaps in the back door are uneven when itâs closed, and I wonder if the door is installed unevenly and that put pressure on one side more than the other causing the strut to break. I canât take a picture of the broken strut because I am too afraid to open the
Complaint Details
| NHTSA Complaint ID | 2101949 |
| ODI Number | 11667874 |
| Date Filed | June 19, 2025 |
| Failure Date | June 16, 2025 |
| VIN | 5TDJRKEC5RS |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.