2020 FORD ESCAPE — Complaint #2098273
Open-data reference.
NHTSA Complaint about VISIBILITY:POWER WINDOW DEVICES AND CONTROLS filed June 6, 2025
NHTSA complaint #2098273 (ODI reference 11665344) concerns a 2020 FORD ESCAPE and was filed on June 6, 2025. The owner reports the failure occurred on June 3, 2025. The vehicle had 22,260 miles on the odometer at the time of the incident. The report was geocoded to Virginia based on the filer's self-reported location. The affected component is categorized as visibility:power window devices and controls, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD ESCAPE cohort independently describe similar visibility:power window devices and controls failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2020 FORD ESCAPE shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the message "restraint indicator lampâ was displayed. The contactâs daughter retracted the seat belt and reinserted the seat belt, but the message remained illuminated. The contact stated that the vehicle was taken to a dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. On another occasion while the vehicle was started, the rear passengerâs side window button was depressed, and the window fell inside the door. The contact stated that the vehicle was taken to the dealer where it was determined that several clips and the window regulator needed to be replaced. The front driverâs side window was previously repaired under a Customer Satisfaction Program. The manufacturer was not notified of the failure. The failure mileage was 22,260.
Complaint Details
| NHTSA Complaint ID | 2098273 |
| ODI Number | 11665344 |
| Date Filed | June 6, 2025 |
| Failure Date | June 3, 2025 |
| VIN | 1FMCU9G64LU |
Similar VISIBILITY:POWER WINDOW DEVICES AND CONTROLS Complaints for 2020 FORD ESCAPE
The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was stationary, the window made a popping sound and the front passengerâs side window failed to function as designed. T
The contact owns a 2020 Ford Escape. The contact stated that the driver-side door's hinge had disconnected making the door difficult to manage. The door emits a loud clunking noise when being opened a
The contact owns a 2020 Ford Escape. The contact stated that there was an abnormal cracking sound coming from the front driverâs side door hinge. The contact stated that the failure progressively wo
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.