2024 TOYOTA PRIUS PRIME — Complaint #2097678
Open-data reference.
NHTSA Complaint about VISIBILITY:WINDSHIELD WIPER/WASHER filed June 4, 2025
NHTSA complaint #2097678 (ODI reference 11664944) concerns a 2024 TOYOTA PRIUS PRIME and was filed on June 4, 2025. The owner reports the failure occurred on April 15, 2025. The vehicle had 3,500 miles on the odometer at the time of the incident. The report was geocoded to Texas based on the filer's self-reported location. The affected component is categorized as visibility:windshield wiper/washer, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same TOYOTA PRIUS PRIME cohort independently describe similar visibility:windshield wiper/washer failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2024 TOYOTA PRIUS PRIME shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2024 Toyota Prius Prime. The contact stated while driving 65 MPH, the windshield washer and wipers failed to function as intended. The contact drove the vehicle to the shoulder of the road and physically removed mud from the front windshield. The contact stated that an oversized truck hauling mud splashed the vehicle and mud landed on the front windshield. The contact stated that the windshield washer volume and speed was insufficient to clear the windshield. The contact stated that because of the low windshield washer sprayer speed and volume of the washer fluid, the contact feared for his safety. The vehicle was taken to the dealer; however, the failure was not duplicated. The contact was informed that the vehicle operated as designed. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 3,500.
Complaint Details
| NHTSA Complaint ID | 2097678 |
| ODI Number | 11664944 |
| Date Filed | June 4, 2025 |
| Failure Date | April 15, 2025 |
| VIN | JTDACACU1R3 |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.