2023 JEEP GRAND CHEROKEE L — Complaint #2096856
Open-data reference.
NHTSA Complaint about LATCHES/LOCKS/LINKAGES:ELECTRONIC LOCK/LATCH ACTUATOR filed June 2, 2025
NHTSA complaint #2096856 (ODI reference 11664371) concerns a 2023 JEEP GRAND CHEROKEE L and was filed on June 2, 2025. The owner reports the failure occurred on June 2, 2025. The vehicle had 8,500 miles on the odometer at the time of the incident. The report was geocoded to New Jersey based on the filer's self-reported location. The affected component is categorized as latches/locks/linkages:electronic lock/latch actuator, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same JEEP GRAND CHEROKEE L cohort independently describe similar latches/locks/linkages:electronic lock/latch actuator failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2023 JEEP GRAND CHEROKEE L shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while his wife was exiting the vehicle, the four doors independently locked, leaving a child locked inside the vehicle. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 8,500. The VIN was not available.
Complaint Details
| NHTSA Complaint ID | 2096856 |
| ODI Number | 11664371 |
| Date Filed | June 2, 2025 |
| Failure Date | June 2, 2025 |
| VIN | 1C4RJKBG6P8 |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.