2019 JEEP CHEROKEE — Complaint #2091821
Open-data reference.
NHTSA Complaint about POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT filed May 14, 2025
NHTSA complaint #2091821 (ODI reference 11660829) concerns a 2019 JEEP CHEROKEE and was filed on May 14, 2025. The owner reports the failure occurred on December 15, 2024. The vehicle had 101,000 miles on the odometer at the time of the incident. The report was geocoded to Michigan based on the filer's self-reported location. The affected component is categorized as power train:driveline:differential unit, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same JEEP CHEROKEE cohort independently describe similar power train:driveline:differential unit failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2019 JEEP CHEROKEE shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle unintendedly decelerated. While driving approximately 55 MPH, the vehicle stalled and was later towed to the local dealer, who diagnosed that the PTU rear differential was faulty and needed to be replaced. The vehicle was repaired with a used PTU; however, recently the failure reoccurred. The cause for the failure has not yet been determined. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 25V011000 (POWER TRAIN). The contact stated that the vehicle had experienced the failure listed in the recall. Additionally, it was discovered that oil was leaking from the vehicle. The vehicle was taken to the local dealer who replaced the faulty oil cooler unit. The failure mileage was 101,000.
Complaint Details
| NHTSA Complaint ID | 2091821 |
| ODI Number | 11660829 |
| Date Filed | May 14, 2025 |
| Failure Date | December 15, 2024 |
| VIN | 1C4PJMDX8KD |
Similar POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT Complaints for 2019 JEEP CHEROKEE
The contact owns a 2019 Jeep Cherokee. The contact stated that while operating the vehicle, there was a humming sound coming from the rear of the vehicle. The following morning, the contact discovered
The contact owns a 2019 Jeep Cherokee. The contact stated that he observed a puddle of fluid on his driveway. The contact checked and found that there was a crack around the rear differential housing.
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.