2018 MAZDA CX-5 — Complaint #2089923
Open-data reference.
NHTSA Complaint about EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC. filed May 7, 2025
NHTSA complaint #2089923 (ODI reference 11659527) concerns a 2018 MAZDA CX-5 and was filed on May 7, 2025. The owner reports the failure occurred on May 1, 2025. The report was geocoded to California based on the filer's self-reported location. The affected component is categorized as equipment:electrical:radio/tape deck/cd etc., one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same MAZDA CX-5 cohort independently describe similar equipment:electrical:radio/tape deck/cd etc. failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2018 MAZDA CX-5 shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
I've had issues with my infotainment system screen for years and have mentioned this to the dealership. But their response was that I wasn't in warranty anymore and that I'd had to just reboot the radio system on my own. Because it was out of warranty for them to check the issue, the issue was never put on my file when I went to get serviced. Now my screen has been acting up even more, nonstop, with this "ghost touch" issue that many other CX-5 car owners have also been dealing with. I've had many unsafe incidents already while driving and can cause major accidents from shift in focus on the road and back to my screen because the music suddenly turned on full blast due to a glitch that Mazda didn't care or want to resolve for their customers (even after their recall for the same type of screen for previous models with the CX3). Yes, I've researched this intently and Mazda continues to deny these claims, not wanting to recall the same screens that they continue to manufacture, dispute
Complaint Details
| NHTSA Complaint ID | 2089923 |
| ODI Number | 11659527 |
| Date Filed | May 7, 2025 |
| Failure Date | May 1, 2025 |
| VIN | JM3KFACM5J0 |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.