2024 KIA EV9 — Complaint #2081636
Open-data reference.
NHTSA Complaint about Carry Handle, Shell, Base filed April 9, 2025
NHTSA complaint #2081636 (ODI reference 11653706) concerns a 2024 KIA EV9 and was filed on April 9, 2025. The owner reports the failure occurred on April 9, 2025. The report was geocoded to Texas based on the filer's self-reported location. The affected component is categorized as carry handle, shell, base, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same KIA EV9 cohort independently describe similar carry handle, shell, base failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2024 KIA EV9 shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The car seat system on this device is defective. After placing the shell back on the base and it clicking/latching in place, the shell pops off with using minimal force. The bar with the little plastic arms do not hold the car seat in place. This is extremely dangerous for the child. The arms and bar should be replaced with something that locks in place. In the photos you can see where I circled in red, shows the parts that are unattaching. And the yellow indicates the wear/friction on the plastic surface from it sliding in and out of place. It also rotates of of locked by itself without holding the rotating button. There have been several complaints on this same issue. At this point a recall needs to happen before this car seat kills a child.
Complaint Details
| NHTSA Complaint ID | 2081636 |
| ODI Number | 11653706 |
| Date Filed | April 9, 2025 |
| Failure Date | April 9, 2025 |
| VIN | KNDAEFS50R6 |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.