2020 CHRYSLER PACIFICA — Complaint #2081390
Open-data reference.
NHTSA Complaint about SUSPENSION:FRONT:SHOCK ABSORBER filed April 8, 2025
NHTSA complaint #2081390 (ODI reference 11653534) concerns a 2020 CHRYSLER PACIFICA and was filed on April 8, 2025. The owner reports the failure occurred on May 8, 2024. The vehicle had 161,500 miles on the odometer at the time of the incident. The report was geocoded to Illinois based on the filer's self-reported location. The affected component is categorized as suspension:front:shock absorber, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same CHRYSLER PACIFICA cohort independently describe similar suspension:front:shock absorber failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2020 CHRYSLER PACIFICA shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2020 Chrysler Pacifica. The contact stated while driving 60 MPH, the vehicle failed to respond. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the shock absorbers, radiator, and brake discs needed to be replaced. The vehicle was repaired; however, the failure persisted. On another occasion, the vehicle seized to function as needed. The contact took the vehicle to the independent mechanic and the vehicle was diagnosed with timing chain failure. The local dealer was contacted; however, the vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 161,500.
Complaint Details
| NHTSA Complaint ID | 2081390 |
| ODI Number | 11653534 |
| Date Filed | April 8, 2025 |
| Failure Date | May 8, 2024 |
| VIN | 2C4RC1GG9LR |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.