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2021 VOLKSWAGEN ATLAS — Complaint #2080746

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NHTSA Complaint about Carry Handle, Shell, Base filed April 7, 2025

NHTSA complaint #2080746 (ODI reference 11653087) concerns a 2021 VOLKSWAGEN ATLAS and was filed on April 7, 2025. The owner reports the failure occurred on April 5, 2025. The report was geocoded to Texas based on the filer's self-reported location. The affected component is categorized as carry handle, shell, base, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same VOLKSWAGEN ATLAS cohort independently describe similar carry handle, shell, base failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2021 VOLKSWAGEN ATLAS shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2021 VOLKSWAGEN ATLAS
Component
Carry Handle, Shell, Base
State
Texas

Complaint Description

What component or system failed or malfunctioned, and is it available for inspection upon request? The base to my baby’s car seat. We have the Maxi-Cosí Peri 180 Rotating Car Seat. My husband and I were placing the car seat to clip in to the base. When doing so it span around and would not stay locked I place. Once we clipped the car seat in and turned it to lock it kept spinning even when the lock button symbol showed it was locked. I took my baby out of the car seat and my husband tried to see if maybe the car seat needed to be reinstalled or fixed. But that did not resolve the issue. The car seat kept spinning around and not locking still. I do have doctor appts and many school events for my daughter at school this week. I cannot afford to purchase another car seat right now. I am going to have to use the seat belt to keep the car seat from spinning on its own. I am at all costs trying to my hardest to have to leave home. As it’s is honestly frightening. How was the childâ€

Complaint Details

NHTSA Complaint ID 2080746
ODI Number 11653087
Date Filed April 7, 2025
Failure Date April 5, 2025
VIN 1V2GP2CA2MC

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.