2018 TESLA MODEL X — Complaint #2079013
Open-data reference.
NHTSA Complaint about LATCHES/LOCKS/LINKAGES:HOOD:LATCH filed March 31, 2025
NHTSA complaint #2079013 (ODI reference 11651899) concerns a 2018 TESLA MODEL X and was filed on March 31, 2025. The owner reports the failure occurred on March 24, 2025. The report was geocoded to Massachusetts based on the filer's self-reported location. The affected component is categorized as latches/locks/linkages:hood:latch, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same TESLA MODEL X cohort independently describe similar latches/locks/linkages:hood:latch failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2018 TESLA MODEL X shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
While driving on the freeway at 60 mph, the car's hood suddenly opened and struck the windshield, obstructing the driver's view completely. The car had just left a Tesla service center a few minutes earlier, and the incident occurred while driving on [XXX] North freeway near Dedham, MA. Incident occurred on [XXX] at [XXX]. Tesla service at Dedham, MA, accepted the vehicle for hood repair and mentioned its a service mistake. They did not mention any issues related to recall or software. Vehicle is still at Tesla service center at Dedham, MA, under repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Complaint Details
| NHTSA Complaint ID | 2079013 |
| ODI Number | 11651899 |
| Date Filed | March 31, 2025 |
| Failure Date | March 24, 2025 |
| VIN | 5YJXCAE23JF |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.