2024 BMW IX — Complaint #2078359
Open-data reference.
NHTSA Complaint about LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK filed March 29, 2025
NHTSA complaint #2078359 (ODI reference 11651439) concerns a 2024 BMW IX and was filed on March 29, 2025. The owner reports the failure occurred on March 28, 2025. The report was geocoded to California based on the filer's self-reported location. The affected component is categorized as latches/locks/linkages:hatchback/liftgate:lock, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same BMW IX cohort independently describe similar latches/locks/linkages:hatchback/liftgate:lock failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2024 BMW IX shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
Summary of Incident â March 28, 2025 On March 28, 2025, at approximately 8:17a.m., I left my residence and proceeded to my vehicle, which was parked inside my garage. I opened the tailgate of the vehicle, placed my laptop in the trunk compartment, and securely closed the tailgate. Upon entering the vehicle, I observed that the dashboard screen displayed no safety warnings or indications that the tailgate was open or ajar. My key fob remained in my possession, located in my pants' pocket, throughout this time. I then drove approximately one mile from my residence. While executing a right turn at a traffic light, the dashboard screen suddenly displayed a message indicating that the tailgate was open. Looking through my left side mirror, I observed that my carry-on sized luggage had fallen out of the vehicle and onto the road. I promptly and safely pulled over, exited the vehicle, and inspected the trunk, where I found the tailgate halfway open without any apparent cause, I pressed the
Complaint Details
| NHTSA Complaint ID | 2078359 |
| ODI Number | 11651439 |
| Date Filed | March 29, 2025 |
| Failure Date | March 28, 2025 |
| VIN | WB523CF0XRC |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.