2000 MERCURY MOUNTAINEER — Complaint #2077947
Open-data reference.
NHTSA Complaint about STRUCTURE:BODY:HOOD:HINGE AND ATTACHMENTS:SUPPORT DEVICE/STRUT filed March 27, 2025
NHTSA complaint #2077947 (ODI reference 11651158) concerns a 2000 MERCURY MOUNTAINEER and was filed on March 27, 2025. The owner reports the failure occurred on March 13, 2025. The report was geocoded to Washington based on the filer's self-reported location. The affected component is categorized as structure:body:hood:hinge and attachments:support device/strut, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 1, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. No VIN was supplied by the filer, so this complaint contributes to model-year trend data but cannot be tied to a specific vehicle.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same MERCURY MOUNTAINEER cohort independently describe similar structure:body:hood:hinge and attachments:support device/strut failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2000 MERCURY MOUNTAINEER shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact's daughter owns a 2000 Mercury Mountaineer. The contact stated that while her husband and her daughter were inspecting the engine compartment of the vehicle, the hinges of the hood failed, causing the hood to drop inadvertently. The contact's husband sustained a laceration on the arm but did not seek medical assistance. The vehicle was taken to an independent mechanic, where the hood hinges were replaced. Additionally, the contact purchased a stick to hold the hood open. The vehicle was repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was unknown. The VIN was not available.
Complaint Details
| NHTSA Complaint ID | 2077947 |
| ODI Number | 11651158 |
| Date Filed | March 27, 2025 |
| Failure Date | March 13, 2025 |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.