2017 CHEVROLET SILVERADO 1500 — Complaint #2077021
Open-data reference.
NHTSA Complaint about VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT filed March 25, 2025
NHTSA complaint #2077021 (ODI reference 11650493) concerns a 2017 CHEVROLET SILVERADO 1500 and was filed on March 25, 2025. The owner reports the failure occurred on March 22, 2025. The vehicle had 100,000 miles on the odometer at the time of the incident. The report was geocoded to Florida based on the filer's self-reported location. The affected component is categorized as visibility:defroster/defogger/hvac system:windshield:electrical heating element, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same CHEVROLET SILVERADO 1500 cohort independently describe similar visibility:defroster/defogger/hvac system:windshield:electrical heating element failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2017 CHEVROLET SILVERADO 1500 shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact's son owns a 2017 Chevrolet Silverado 1500. While the contact's son was driving at an undisclosed speed, the windows started to get foggy with the defroster activated. The occupants inside the vehicle started smelling a burning wire odor inside the vehicle. The odor became stronger with smoke entering the cabin of the vehicle after turning off the defroster. The occupants then heard a loud popping sound coming from the vehicle. The contact's son immediately pulled over and the occupants inside the vehicle frantically exited the vehicle. Upon inspection, it was discovered that the rear window had shattered into several pieces. Despite the failure, the glass remained intact with a hole at the bottom of the window. The contact operated the vehicle normally. The contact stated that no injuries was reported. The dealer was notified of the failure and the contact was informed that there were no recalls on the vehicle, and the contact was provided an estimate for the repair. The m
Complaint Details
| NHTSA Complaint ID | 2077021 |
| ODI Number | 11650493 |
| Date Filed | March 25, 2025 |
| Failure Date | March 22, 2025 |
| VIN | 3GCUKSEC9HG |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.