2017 CHEVROLET SUBURBAN — Complaint #2077015
Open-data reference.
NHTSA Complaint about VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:CONDENSOR/EVAPORATOR filed March 25, 2025
NHTSA complaint #2077015 (ODI reference 11650489) concerns a 2017 CHEVROLET SUBURBAN and was filed on March 25, 2025. The owner reports the failure occurred on March 16, 2025. The vehicle had 50,000 miles on the odometer at the time of the incident. The report was geocoded to Virginia based on the filer's self-reported location. The affected component is categorized as visibility:defroster/defogger/hvac system:condensor/evaporator, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same CHEVROLET SUBURBAN cohort independently describe similar visibility:defroster/defogger/hvac system:condensor/evaporator failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2017 CHEVROLET SUBURBAN shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owned a 2017 Chevrolet Suburban. The contact stated while driving 70 MPH on the highway, the contact and his wife noticed an abnormal odor coming from the air conditioning unit. The contact pulled over to a rest stop and exited the vehicle to inspect the front of the vehicle. The contact stated that the vehicle was still drivable, and the contact returned to the residence. An undisclosed dealer was contacted. The vehicle was taken to the dealer, where it was diagnosed that the A/C condenser needed to be replaced. The vehicle was not repaired; however, the contact was informed that the dealer was waiting for approval from the manufacturer. The contact related the failure to the Special Coverage Adjustment: 17336(Air Conditioning Condenser (Combi-Cooler) Refrigerant Leak). The manufacturer was made aware of the failure and opened a case. The failure mileage was 50,000.
Complaint Details
| NHTSA Complaint ID | 2077015 |
| ODI Number | 11650489 |
| Date Filed | March 25, 2025 |
| Failure Date | March 16, 2025 |
| VIN | 1GNSKJKC8HR |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.