2020 FORD FUSION — Complaint #2075689
Open-data reference.
NHTSA Complaint about STEERING:RACK AND PINION filed March 20, 2025
NHTSA complaint #2075689 (ODI reference 11649548) concerns a 2020 FORD FUSION and was filed on March 20, 2025. The owner reports the failure occurred on February 9, 2025. The vehicle had 87,361 miles on the odometer at the time of the incident. The report was geocoded to California based on the filer's self-reported location. The affected component is categorized as steering:rack and pinion, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD FUSION cohort independently describe similar steering:rack and pinion failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2020 FORD FUSION shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2020 Ford Fusion. The contact stated while driving 70 MPH, the vehicle started pulling and veering to the right, while driving on uneven pavement. The power steering assist warning light illuminated while driving over 35 MPH. On another occasion, the steering wheel failed to respond, and the vehicle spun out and the vehicle came to a stop in the right lane. The vehicle was taken to a tire shop where it was diagnosed with rack and pinion failure, and the vehicle was aligned. The vehicle was repaired; however, the failure persisted. The contact then took the vehicle to an independent mechanic who diagnosed the vehicle with a steering assist sensor fault. The brakes were calibrated; however, when the contact depressed the brake pedal, the brakes failed to respond, and the contact stopped depressing on the accelerator pedal to have the vehicle slow down to stop the vehicle. The dealer was not made aware of the failure. The vehicle was not repaired for the most recent fai
Complaint Details
| NHTSA Complaint ID | 2075689 |
| ODI Number | 11649548 |
| Date Filed | March 20, 2025 |
| Failure Date | February 9, 2025 |
| VIN | 3FA6P0CD6LR |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.