2021 TOYOTA HIGHLANDER — Complaint #2075468
Open-data reference.
NHTSA Complaint about BACK OVER PREVENTION:DISPLAY FUNCTION filed March 20, 2025
NHTSA complaint #2075468 (ODI reference 11649388) concerns a 2021 TOYOTA HIGHLANDER and was filed on March 20, 2025. The owner reports the failure occurred on February 10, 2025. The vehicle had 45,000 miles on the odometer at the time of the incident. The report was geocoded to New Hampshire based on the filer's self-reported location. The affected component is categorized as back over prevention:display function, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same TOYOTA HIGHLANDER cohort independently describe similar back over prevention:display function failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2021 TOYOTA HIGHLANDER shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2021 Toyota Highlander. The contact stated that while operating the vehicle, the display screen malfunctioned and displayed a solid black screen. During the failure, several functions and features could not be accessed or activated, including the front and rear defrosters. The contact was unable to clear the front and rear windshields, which created a visibility hazard for the driver. The vehicle was taken to the local dealer, who diagnosed that the display screen unit needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 45,000.
Complaint Details
| NHTSA Complaint ID | 2075468 |
| ODI Number | 11649388 |
| Date Filed | March 20, 2025 |
| Failure Date | February 10, 2025 |
| VIN | 5TDDZRBH8MS |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.